Privacy Policy

Last updated: 24 August 2025

This Privacy Policy explains how Wight Sentinel Security Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website at wightsentinelsecurity.co.uk or contact us for services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are (Data Controller)

Wight Sentinel Security Ltd
18 Forest Close, Newport, Isle of Wight, PO30 5SF, England
Company No.: 16655778
Email: contact@wightsentinelsecurity.co.uk

2. Personal data we collect

• Enquiry details: your name, email address, phone number (optional), event or site details, dates, and any additional information you provide via our contact form.
• Technical data: standard server logs (IP address, user agent, timestamps) for security and troubleshooting.
• Correspondence: emails and messages exchanged with you.
• Cookies: we use only essential cookies required to operate the site. Embedded services (e.g., Google Maps) may set their own cookies—see “Third parties” below.

3. Lawful bases for processing

• Contract: to respond to enquiries, provide quotations, and deliver services you request.
• Legitimate interests: to secure and improve our website and services, and to prevent abuse.
• Legal obligation: to comply with applicable laws and regulatory requirements.
• Consent: where required (e.g., optional marketing—currently not used).

4. How we use your data

• To respond to enquiries and provide quotations.
• To deliver, manage, and support the services you request.
• To maintain the security and performance of our website and systems.
• To keep necessary records, handle disputes, and comply with legal obligations.

5. Retention

• Enquiry records: typically retained for up to 24 months after last contact, unless a longer period is required by law or for ongoing services.
• Server logs: typically retained for up to 30 days.
• We review retention periodically and securely delete data when no longer needed.

6. Sharing and third parties

We do not sell your personal data. We may share data with trusted processors strictly for the purposes described above:

• Hosting/infrastructure: our hosting provider for serving this website and storing logs.
• Email: Google Workspace for sending and receiving email (UK/EU/US data centres may apply; standard contractual clauses and Google’s safeguards apply).
• Embedded services: Google Maps (for the embedded map). These providers may collect usage data or set cookies subject to their own policies.

7. International transfers

Where personal data is transferred outside the UK, we rely on lawful transfer mechanisms (e.g., adequacy regulations or standard contractual clauses) and appropriate safeguards.

8. Security

We implement appropriate technical and organisational measures—including HTTPS, access controls, least-privilege administration, and regular updates—to protect personal data. No method of transmission over the internet is entirely risk-free.

9. Your rights

Under UK GDPR, you have the right to:

• Access your personal data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase your data, in certain circumstances.
• Restrict or object to processing, in certain circumstances.
• Data portability, to receive your data in a structured, commonly used format.

To exercise your rights, contact contact@wightsentinelsecurity.co.uk. We may need to verify your identity before responding.

10. Complaints

If you have concerns about our use of your personal data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. We will post the latest version on this page with the “Last updated” date above.

Note: Information on this page is provided for general guidance and does not constitute legal advice.